Built for long-term care. Supported like an enterprise platform.

Carecenta is a New York based software company focused on long-term care operations: scheduling, EVV, authorizations, billing, payroll, compliance, reporting, portals, payments, onboarding, training and live support.

Company overview

Carecenta helps care organizations run the operational work behind patient care.

Carecenta was created for care businesses that need software to be practical enough for daily users and deep enough for complex operations. Agencies need to coordinate people, services, authorizations, schedules, visits, billing, payroll, compliance, reporting and communications without losing control of the details. Carecenta brings those workflows into one connected platform.

The product is built around the way long-term care organizations actually operate. Coordinators need fast scheduling and availability tools. Billing teams need authorizations, claims, remittance posting and accounts receivable visibility. HR teams need credential tracking and compliance checkpoints. Owners need reporting, audit readiness, cash-flow visibility and confidence that the system can grow with them.

Carecenta has been in business since May 2013 and continues to invest in the same core promise: reliable, easy-to-use, enterprise-grade software for long-term care.

Workflow depth

Each module is connected to the next step: intake to scheduling, EVV to billing, authorizations to claims, payroll to reporting.

Human support

Carecenta emphasizes training, phone support, account management and customer success - not software left for customers to figure out alone.

Enterprise discipline

Security reviews, change control, data backups, monitoring and infrastructure planning support mission-critical care operations.

Practical adoption

Implementation focuses on configuration, data import, user training and real workflow readiness so teams can move from old systems with less disruption.

Development team and product depth

Built by software developers who understand complex operations.

Carecenta is not a lightweight scheduling tool with billing added later. It is a workflow and financial management platform built for operational complexity: multiple roles, multiple locations, multiple payers, credential rules, EVV requirements, authorizations, payroll and reporting.

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Experienced engineering

The platform is developed by teams with experience building mission-critical business applications and adapting software to the way each organization works.

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Configurable architecture

Carecenta can support small startups and larger multi-location organizations with configurable workflows, security, modules and reporting.

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Continuous improvement

The product roadmap includes embedded payments, richer portals, expanded training content and AI-assisted workflows for coordinators, administrators and HR managers.

Infrastructure and security

The platform is backed by infrastructure, monitoring and security practices.

Carecenta's application environment is designed around secure access for office users, mobile users, home users, customers and EVV telephony workflows. Customer data is hosted across dedicated servers and cloud storage, with monitoring, administrative consoles, account management and reporting connected to Carecenta support and headquarters operations.

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Dedicated application environment

Architecture supports web users, mobile users, customer access, EVV sign-in/sign-out, IVR/telephony components, reporting and administrative workflows.

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Security controls

Security policies cover web application assessments, risk review, remediation, change control and ongoing compliance expectations.

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Backups and recovery planning

Disaster recovery planning includes database backups, web application backups and standby/failover planning depending on the hosting model.

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Support monitoring

Carecenta monitors system operation and provides ticket, email and phone support so agencies are not alone when operational questions arise.

Infrastructure details Security overview

Implementation and customer success

Onboarding is part of the product, not an afterthought.

Carecenta helps agencies move from evaluation to live operation with setup, data import, configuration, user training and ongoing support. Training can be organized by role so administrators, HR, case coordinators, billers and nursing supervisors learn the parts of the platform they actually use.

Portal setup and configurationCarecenta configures the portal around the agency, business model, users, modules and operating workflow.

Data import and workflow alignmentPatient, employee and operational data can be imported and aligned to the agency's real service, billing and scheduling requirements.

Role-based trainingTraining is structured around the teams using the platform - administrators, HR, coordinators, billers and clinical supervisors.

Ongoing customer successCarecenta provides documentation, knowledge base materials and live support to help staff continue using the system effectively.

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Carecenta's value is more than a feature list.

Features matter, especially for startups comparing systems. But long-term success depends on how those features work together: scheduling tied to authorizations, EVV tied to billing, billing tied to remittance, payroll tied to attendance, and reporting tied to management decisions. That is the connected operational model Carecenta is built to provide.

Solutions by verticalSee how Carecenta maps into home care, adult day care, infusion, hospice, assisted living, payers and oversight. Complete feature listReview scheduling, EVV, billing, payroll, compliance, reporting, portals, payments and support features. Build a price estimateEstimate your monthly range based on business type, size, users and modules.