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Every feature your long-term care operation needs.

Carecenta is not only enterprise-grade. It is also feature-complete for startup buyers who need to verify scheduling, EVV, authorizations, billing, payroll, HR, compliance, reporting, portals and support before they sign up.

Feature index

Role-based dashboard and checkpoints Cross-platform compatibility Mobile and web-based app workflows Easy-to-switch onboarding Initial and ongoing training Comprehensive user guides Five-star live person support Electronic billing for payers and Medicaid Authorizations tied to billing Clearinghouse integrations All-state EVV aggregator workflows Billing in minutes with automated audit 835 remittance reconciliation UB-04, CMS-1500 and invoice forms A/R reporting and checkpoints Patient portal payments Visual scheduling with smart coordination Real-time schedule monitoring Availability search and matching Automated status changes Secure in-office messaging On-call management Private texting and reminders Electronic attendance verification Live scheduling view Automated paper timesheet processing Multilingual 800# telephony EVV GPS and cellular visit tracking Referral management Authorization notifications Automated compliance population Background and immigration checks Integrated DOH channel support Employee time and attendance Mass employee notifications Payroll in minutes with automated audit Secure email and SMS communication Compliance expiration alerts Mail merge for employee mailing DOL handling automation In-service classes Compliance monitoring and reporting 150+ real-time reports Critical issue alerts Advanced messaging and notifications Multiple security levels HIPAA compliance workflows Patient portal Business system integrations Fraud-prevention technologies

Platform, usability and onboarding

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Role-based dashboard and checkpoints

Customized dashboards show the most important operational, compliance, billing and scheduling checkpoints for each role.

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Cross-platform compatibility

Browser-based access gives office users a consistent experience without a heavy local install.

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Mobile and web-based app workflows

Field and office workflows connect through mobile and web-based tools for scheduling, EVV and communication.

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Easy-to-switch onboarding

Carecenta helps configure the portal, import key data and train users so agencies can move from old software without chaos.

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Initial and ongoing training

Training supports administrators, schedulers, HR, billing, nursing supervisors and other user groups.

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Comprehensive user guides

User guides and knowledge base resources support administrators, schedulers, HR and billing teams.

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Five-star live person support

Agencies can reach real Carecenta staff by phone and support channels when operational questions need quick answers.

Billing, claims, authorizations and payments

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Electronic billing for payers and Medicaid

Bill Medicaid, MCOs, MLTC, insurance carriers, private pay and contracts from structured billing workflows.

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Authorizations tied to billing

Authorized services, payer rules, dates, units and service limits stay visible before claims are generated.

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Clearinghouse integrations

Connect billing workflows with clearinghouses such as Ability, TriZetto, ClaimMD, RelayHealth and other claim channels.

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All-state EVV aggregator workflows

Support state EVV aggregator workflows including Sandata, HHAeXchange, Tellus, Optum, CareBridge and others where configured.

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Billing in minutes with automated audit

Use verified visits, service codes, authorizations and payer rules to reduce manual claim work.

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835 remittance reconciliation

Import electronic remittance data and reconcile paid, denied, adjusted, underpaid and outstanding claims.

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UB-04, CMS-1500 and invoice forms

Generate common healthcare invoice and claim formats plus agency-specific billing outputs.

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A/R reporting and checkpoints

Real-time receivables reporting helps owners and billing teams see what needs attention.

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Patient portal payments

Send payment links, collect cards and ACH, save methods and tie patient payments back to invoices.

Scheduling, EVV and care coordination

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Visual scheduling with smart coordination

Build recurring schedules, one-time visits, split shifts and coverage changes from a visual schedule board.

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Real-time schedule monitoring

Monitor confirmed visits, open cases, no schedule, over-scheduled, under-scheduled and exception conditions.

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Availability search and matching

Find employees by availability, distance, employee type, location, shift and case criteria.

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Automated status changes

Case discharge and schedule status workflows help prevent stale schedules and billing errors.

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Secure in-office messaging

Send staff messages and operational notifications inside the portal.

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On-call management

Support urgent coverage and after-hours coordination workflows.

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Private texting and reminders

Send text reminders and operational messages to staff or clients when configured.

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Electronic attendance verification

Capture visit attendance through EVV workflows and exception handling.

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Live scheduling view

See the current schedule, future schedule and problem areas from one view.

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Automated paper timesheet processing

Support paper timesheet processing where agencies still need it.

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Multilingual 800# telephony EVV

Support telephony clock-in and clock-out workflows with multilingual 800-number options.

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GPS and cellular visit tracking

Use mobile/GPS and cellular context to support visit verification and field visibility.

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Referral management

Track referrals, intake and conversion into active cases.

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Authorization notifications

Notify staff when authorizations, service limits or payer requirements affect scheduling.

HR, compliance, payroll and staff management

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Automated compliance population

Populate compliance requirements based on state, agency role and configured employee rules.

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Background and immigration checks

Track background, eligibility and employee-readiness requirements in the HR workflow.

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Integrated DOH channel support

Support department-of-health documentation and reporting workflows where configured.

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Employee time and attendance

Connect employee schedules, attendance, EVV and payroll preparation.

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Mass employee notifications

Reach employees in bulk for compliance, schedule, training and operational notices.

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Payroll in minutes with automated audit

Use verified visits and approvals to streamline payroll review and export.

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Secure email and SMS communication

Send operational communication through configured email and SMS channels.

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Compliance expiration alerts

Notify employees before credentials, training or documents fall out of compliance.

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Mail merge for employee mailing

Prepare staff letters, reminders and operational documents efficiently.

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DOL handling automation

Support Department of Labor workflow and wage-related documentation needs.

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In-service classes

Track training classes, in-service attendance and staff education requirements.

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Compliance monitoring and reporting

Give HR and administrators clear dashboards and reports for audit readiness.

Reporting, oversight, security and integrations

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150+ real-time reports

Run operational, scheduling, employee, billing, payroll, compliance and management reports.

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Critical issue alerts

Notify owners, administrators and staff when operational problems need immediate attention.

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Advanced messaging and notifications

Reach teams by portal message, email, text or phone workflow depending on configuration.

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Multiple security levels

Use role-based access, delegation and permission controls for complex organizations.

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HIPAA compliance workflows

Support access control, audit control, integrity and transmission-security safeguards.

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Patient portal

Give clients and families controlled access to schedules, documents, profiles, services and payments.

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Business system integrations

Connect workflows with payer, clearinghouse, EVV, payroll, accounting, payment and communication systems.

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Fraud-prevention technologies

Use EVV, audit trails, GPS/telephony, attendance rules and exception reporting to reduce risk.